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NEW - Right Help Right Time Levels of Need

Herefordshire Safeguarding Children Partnership is supporting you, practitioners working with children day-in and day-out, to make the right decisions around the best safeguarding actions to take on their behalf.  We promote the following steps to ensure you can have confidence in your decisions which are based in our best practice guidance.  To learn more about specific types of abuse or practitioners statutory duties around safeguarding see our more information section below.

Take action in line with the Right Help Right Time Levels of Need

If you are concerned about a child and feel they need further safeguarding support, check the new Right Help Right Time Levels of Need (RHRT).  This document provides clearly defined descriptors of need which are intended to support practitioners in identifying need and appropriate intervention. 

If it is necessary to make an immediate referral in line with level 4 of the RHRT you should call MASH (see our Worried about a Child page).  You will also need to go to the West Midlands procedures website to download:

Get support from the Multi-Agency Safeguarding Hub (MASH) or the Early Help Hub

Having read the Right Help Right Time Levels of Need, if you are still not sure what action is appropriate, please contact our team of safeguarding experts at the Multi-Agency Safeguarding Hub (MASH) or the Early Help Hub

The Multi-Agency Safeguarding Hub and the Early Help Hub bring together safeguarding professionals from children's social care, police, probation, health, education and Women's Aid in one office so that they can share information and work together on all safeguarding concerns.

When someone refers a case to children's social care, the staff gather information from every agency and use this to inform children's social care's decision about the most appropriate intervention to respond to the child's identified needs. The team can immediately trigger a response when required which means they are able to respond to a child's needs quickly and effectively.

To speak to someone in the MASH about appropriate actions to take in a case, you can call them on 01432 260800.  For the Early Help Hub, you can call them on 01432 260261.

Resolution of Professional Differences

Occasionally situations arise when workers within one agency feel that the decision made by a worker from another agency on a child protection or child in need case is not a safe decision. The safety of individual children is the paramount consideration in any professional disagreement and any unresolved issues should be addressed with due consideration to the risks that might exist for the child.

All workers should feel able to challenge decision-making and to see this as their right and responsibility in order to promote the best multi-agency safeguarding practice. This procedures provides a means to raise concerns about decisions made by other professionals or agencies by:

a) avoiding professional disputes that put children at risk or obscure the focus on the child

b) resolving the difficulties within and between agencies quickly and openly

Effective working together depends on an open approach and honest relationships between agencies. Problem resolution is an integral part of professional co-operation and joint working to safeguard children.

Visit the West Midlands procedures website to download the latest resolution of professional differences policy.


To provide effective support to children, young people and families:

  • Check the new Right Help Right Time Levels of Need
  • Offer help and support early on
  • Keep offering help and support
  • Use your Designated Safeguarding lead for advice, support and guidance
  • Contact the Early Help Hub (01432) 260261 if you feel the case does not meet Level 4, or you need help and advice
  • Contact MASH (01432) 260800 if the child is a child in need or at risk of significant harm

There is a resolution of professional differences policy available which should be followed in the event of differing professional opinions or differences as to how best to respond to the needs of the child.

More Information

Additional information which will help you understand how to undertake your safeguarding responsibilities is available at: