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Other help for adults at risk

Sometimes after discussion with the safeguarding team or after investigation, safeguarding is not the most appropriate action. When that is the case, there are other forms of help available.

Community care

For those who do not meet the criteria as an adult at risk of harm but who nevertheless appear to be at high risk, community care may be the best route to help.

For more information, please view Herefordshire's care assessment procedures.

Mental Health and Emotional Wellbeing - Sources of Support

For up to date sources of support for any aspect of mental health or emotional wellbeing visit the mental health and wellbeing pages on Herefordshire Council's Talk Community website.

Hourglass (formerly Action on Elder Abuse)

As the UK’s only charity focused on the abuse and neglect of older people, they staff a  free-to-call helpline. It’s an absolute lifeline for older men, women and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect.

Phone: 0808 808 8141 (helpline)

Email: (helpline)

Substance misuse

Turning Point - Herefordshire Recovery Service

Phone: 0300 555 0747


Herefordshire Recovery Service is a new service that opened across the whole of Herefordshire on 1st April 2021. Delivered by Turning Point in partnership with HealthWatch Herefordshire, the integrated substance misuse service provides free and confidential support for adults and young people around their use of alcohol and other drugs.

Mental Capacity and Deprivation of Liberties

Mental Capacity Act (MCA) information leaflet

Deprivation of Liberty Safeguards (DoLS) information leaflet

The Deprivation of Liberty Safeguards (DoLS) Standard authorisation – your rights

MCA a guide for families

DoLS a guide for families

Court of Protection. a guide for families

Lasting Power of Attorneys, a guide for families   -  This is a free and simple website from the charity Compassion in Dying that takes you step by step through creating a legal advance decision online that can then be printed out.

Leaflet  - Next of Kin: Understanding decision making authorities

The term ‘Next of Kin’ is often used in Health and Social Care as a euphemistic shorthand for ‘Who is the person we communicate with about you and who do we contact when you are dead?’

In law the term has no status when you are alive - it is misleading too because it does not clarify if this is the person who is your nearest relative or the person most important to you. Indeed, these are often different people.


Adult safeguarding practice sometimes identifies risk or harm to Herefordshire children.

If the person is younger than 18, child safeguarding arrangements are there to protect them. The Multi Agency Safeguarding Hub (MASH) can be contacted on 01432 260800.

For further information on this subject please visit the Herefordshire Safeguarding Children Partnership pages of our website.